Shipping policy
Fast, tracked
delivery
Every order is sent with a fully tracked and signed-for service. Here is how and when your order gets to you.
- Free UK delivery
- Tracked & signed
- DPD Local · DHL Express
From checkout to your door
How your order ships
Shipping times start from the date you receive your shipping confirmation email.
- 01
Order processed
We process orders within 1 to 7 business days.
- 02
Dispatched
We ship Monday to Friday, excluding bank holidays, and email your shipping confirmation.
- 03
Collected
Orders follow the courier's daily collection schedule. After the cutoff, collection is the next business day.
- 04
Delivered
DPD Local delivers the next working day once collected. A PIN code is needed on delivery.
DPD Local — UK orders
Our primary courier for all United Kingdom orders is DPD Local. While we aim for next-day delivery, every order is subject to DPD Local's daily collection schedule. Once your order has been collected, it will arrive the next working day.
PIN code on delivery
Every DPD Local delivery requires a PIN code upon delivery. You will receive your unique PIN by email or SMS before your parcel arrives — please make sure someone is available to give the code to the driver.
Orders are shipped using express, fully tracked and signed services, including:
- Royal Mail
- DHL
- UPS
- DPD
Delivery times
How long will it take?
Delivery estimates begin from the shipping confirmation email date. Orders often arrive sooner, but please allow up to 5 working days before contacting us about a UK order.
Business days. Delivery times vary by location — every order comes with a tracking number so you can follow its progress.
Good to know
Before you order
Accuracy of address
Please provide a complete and accurate shipping address at checkout. Vugari Store is not liable for packages lost due to incorrect or invalid addresses, but we will help resolve issues with carriers for lost or delayed packages if the address provided was correct.
Customs fees & duties
International customers may incur customs fees, duties or taxes on delivery. These are the customer's responsibility. If they are not paid, the order may be returned to us and shipping costs will not be refunded.
Returns from outside the EU
Items must be labelled "Returned Goods – No Commercial Value" to avoid customs fees or delays. Vugari Store is not responsible for delays or fees caused by incorrect labelling.
Questions?
Need help with your delivery?
For questions about your order, shipping or returns, contact our customer service team. Thank you for shopping with Vugari Store!
Shipping policy
Our Main Courier — DPD Local (UK Orders)
Our primary courier for all United Kingdom orders is DPD Local. Please note that while we aim for next-day delivery, every order is subject to DPD Local's daily collection schedule. If your order is collected after the cutoff time, it may not be picked up until the following business day — however, once your order has been collected by DPD Local, it will arrive the next working day.
Important: Every DPD Local delivery requires a PIN code upon delivery. You will receive your unique PIN code by email or SMS before your parcel arrives. Please ensure someone is available to provide this code at the point of delivery.
Order Processing
At Vugari Store, we process orders within 1 to 7 business days. Orders are shipped using express, fully tracked and signed services, including Royal Mail, DHL, UPS, or DPD.
Shipping Days
We ship orders Monday through Friday, excluding bank holidays. Shipping times start from the date you receive a shipping confirmation email.
Accuracy of Address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Vugari Store is not liable for packages lost due to incorrect or invalid addresses. However, we will assist customers in resolving issues with carriers for lost or delayed packages if the address provided was correct.
UK Orders
Delivery Times
- Standard Delivery: We offer a FREE standard delivery service. Delivery times typically range from 2–5 business days, depending on your location. All orders are sent using a Tracked and Signed Service.
Delivery estimates begin from the shipping confirmation email date. While orders often arrive earlier than these timeframes, please allow up to 5 working days before contacting us regarding your order.
International & EU Orders
Customs Fees and Duties
International customers may incur customs fees, duties, or taxes upon delivery. These charges are the responsibility of the customer. Vugari Store is not liable for customs charges or delays caused by unpaid fees. If customs fees are not paid, the order may be returned to us, and shipping costs will not be refunded.
Delivery Times (DHL Express)
- EU Orders: 1 to 3 business days
- Non-EU International Orders: 1 to 4 business days
Delivery times vary by location. Customers will receive a tracking number to monitor the progress of their shipment.
Returns from Outside the EU
For returns originating outside the EU, items must be labelled as "Returned Goods – No Commercial Value" to avoid customs fees or delays. Vugari Store will not be responsible for delays or fees caused by incorrect labelling.
Additional Information
For questions about your order, shipping, or returns, please contact our customer service team:
- Email: info@vugari.store
- Phone: +44 7852 658965
Thank you for shopping with Vugari Store!