Refund policy
Returns, exchanges
& refunds
Changed your mind or need a different size? Here is exactly how returns, exchanges and refunds work at Vugari Store.
- Store credit
- Exchanges
- Tracked returns
Your options
What you can choose
Once your return is received and inspected, we will contact you to confirm whether you would like a refund, exchange or store credit.
Store credit
Return your order for store credit equal to the full order value.
Exchange — same or higher value
Swap for a different size or item of equal or higher value. If there is a price difference, you will be invoiced and the exchange is dispatched once paid.
Exchange — lower value
Exchange for a lower-value item and receive store credit for the difference.
Items must be unworn, in original condition, and include all original tags and packaging.
How to return
Four simple steps
Refunds are issued to your original payment method within 5–10 working days of return approval.
- 01
Contact us
Email vugaristore@gmail.com with your order number, or start a request on our returns page. We will guide you through the next steps.
- 02
Send it back
Post the item to our return address using a tracked and signed-for service. Return shipping is at your cost.
- 03
We inspect it
Once received and inspected, we contact you to confirm a refund, exchange or store credit.
- 04
Processed
Exchanges and refunds are processed within 5–10 working days after we receive the item.
Return address
VUGARI STORE LTD
18 Mayfair, Bradford, BD5 0LQ
Need help right now?
Call our customer service team on +44 7852 658965 or email vugaristore@gmail.com.
Good to know
The small print, made simple
Price adjustments
- If the price has changed at the time of exchange, the current price applies.
- Any price difference must be paid within 14 days of invoicing, otherwise your original item is returned to you.
Size unavailable?
If your requested size or model for exchange is unavailable, we will email you to discuss alternative options.
Order cancellations
Email vugaristore@gmail.com as soon as possible. Orders that have already been fulfilled cannot be cancelled — the exchange and refund policy then applies.
Restocking fee
Orders returned with a value of more than £750 are subject to a 10% restocking fee during the refund process.
International customers
- You are liable for any import duties incurred when we receive your return or exchange.
- Additional shipping costs apply to international exchanges before dispatch.
- Initial shipping costs are non-refundable.
Return shipping
Use a tracked and signed-for delivery service when sending items back. The cost of return shipping is your responsibility.
Failed delivery
PIN code not provided
Some orders need a PIN code to be given to the courier on delivery. If the PIN is not provided and the order is returned to us, you can choose one of these options:
Refund
A 10% restocking fee will be deducted from your refund.
Re-delivery
If you would still like the product, you will be charged a shipping cost. The order is re-dispatched once this has been paid.
Start a return
Ready to send something back?
Start a request on our returns page, or message us with your order number and we will take it from there.
Refund policy
Options available:
- Return the order for store credit equal to the full order value
- Exchange for a different size or item of equal or higher value
- Exchange for a lower-value item and receive store credit for the difference
Conditions:
Items must be unworn, in original condition, and include all original tags/packaging.
Exchange and Refund Process:
- Once your return is received and inspected, we will contact you to confirm whether you would like to proceed with a refund, exchange, or store credit.
- Refunds will be issued to the original payment method within 5–10 working days of return approval.
- If the exchange involves a price difference for a different size or model:
- You will be invoiced for the additional cost.
- The exchange will be dispatched upon receipt of payment.
Price Adjustments:
- If the price of the item has changed at the time of the exchange, the current price will apply.
- Payment for any price difference must be completed within 14 days of invoicing. If payment is not received within this period, your original item will be returned to you.
Return Shipping Requirements:
- Use a tracked and signed-for delivery service when sending items back. The cost of return shipping is your responsibility.
- International Customers:
- You will be liable for any import duties incurred when we receive your return/exchange.
- Additional shipping costs will apply to international exchanges before dispatch.
- Initial shipping costs are non-refundable.
How to Create a Return:
- Email vugaristore@gmail.com with your order number to begin the process. Our team will guide you through the necessary steps.
- Use the following return address:
VUGARI STORE LTD
18 Mayfair, Bradford, BD5 0LQ - For immediate assistance, contact our customer service team at +44 7852658965.
Processing Time:
- Exchanges and refunds will be processed within 5–10 working days after receiving the returned item.
- If your requested size or model for exchange is unavailable, we will contact you via email to discuss alternative options.
Order Cancellations:
- To cancel your order, email vugaristore@gmail.com as soon as possible. Orders that have already been fulfilled cannot be cancelled, and the exchange and refund policy will apply.
Restocking Fee:
- Orders returned with a value of more than £750 will be subject to a 10% restocking fee during the refund process.
Failed Delivery (PIN Code Not Provided):
Some orders need a PIN code to be given to the courier on delivery. If the PIN code is not provided and the order is returned to sender, you can choose one of these options:
- Refund: A 10% restocking fee will be deducted from your refund.
- Re-delivery: If you would still like the product, you will be charged a shipping cost. The order will be re-dispatched once this has been paid.